Logo Clean and safe

The World Health Organization has declared the Coronavirus causal agent of COVID-19 as an international public health emergency. To avoid risks and infections, ensuring the existence of an internal protocol that defines the necessary prevention, control and surveillance procedures, Hotel Cidade de Olhão declares to comply with the requirements defined by Turismo de Portugal, according to the guidelines of the Directorate-General for Health, which allow it to be considered a HEALTHY & SAFE Establishment.

Training for all employees.

  • Training for all employees: All employees received specific information and training on:
  • Internal protocol for the COVID-19 coronavirus outbreak.
  • How to comply with basic infection prevention and control precautions for the COVID-19 coronavirus outbreak, including the procedures:
  • hand Sanitizing: wash your hands frequently with soap and water for at least 20 seconds or use hand sanitizer that has at least 70º of alcohol, covering all surfaces of the hands and rubbing them until they are dry.
  • Respiratory label: cough or sneeze into the flexed forearm or use a tissue, which should then be immediately thrown away; Always sanitize your hands after coughing, sneezing and blowing your nose; avoid touching the eyes, nose and mouth with your hands;
  • Social conduct: change the frequency and form of contact between workers and between them and customers, avoiding (when possible) close contact, handshakes, kisses, shared jobs, face-to-face meetings and sharing of food, utensils, glasses and towels.
  • How to perform daily monitoring of body temperature (fever), check for cough or difficulty in breathing
  • How to comply with the guidelines of the General Health Directorate for cleaning surfaces and treating clothes in establishments.

Information to all customers:

  • The following information is available to all customers:
  • How to comply with basic infection prevention and control precautions for the COVID-19 coronavirus outbreak, including the procedures:
  • What is the internal protocol for the COVID-19 coronavirus outbreak

Hotel Cidade de Olhão has

  • Sufficient individual protective equipment for all workers;
  • Individual protective equipment available to customers (maximum capacity of the establishment), at additional costs;
  • Stock of single-use cleaning materials, including single-use cleaning wipes moistened with disinfectant, bleach and 70º alcohol
  • Dispensers of alcohol-based antiseptic solution or alcohol-based solution near the entry / exit points, and whenever applicable by floor, at the entrance to the lobby and common sanitary facilities;
  • Waste container with non-manual opening and plastic bag.
  • Place to isolate people that can be detected as suspected or confirmed cases of COVID-19, which should preferably have natural ventilation, or mechanical ventilation system, and have smooth and washable coverings, bathroom, stock of cleaning materials, surgical masks and disposable disposable gloves, thermometer, autonomous waste container, waste bags, used clothes collection bags, kit with water and some non-perishable foods
  • In the sanitary facilities equipment for washing hands with liquid soap and paper towels.

Hotel Cidade de Olhão insures

  • Washing and disinfection, in accordance with the internal protocol, of the surfaces where employees and customers circulate, ensuring the control and prevention of infections and resistance to antimicrobials;
  • Cleaning, several times a day, surfaces and objects in common use (including counters, light and elevator switches, door handles, cabinet handles).
  • Preference will be given to wet cleaning, over dry cleaning and the use of vacuum cleaner.
  • Air renewal of the common areas and closed spaces is done regularly;
  • The disinfection of the pool is carried out as defined in the internal protocol.
  • In the areas of restaurants and beverages, the reinforcement of the hygiene of utensils, equipment and surfaces is avoided as much as possible the direct manipulation of food by customers and employees.

The cleaning and sanitizing protocol guarantees:

  • The definition of specific procedures for changing bed linen and cleaning in the rooms, privileging two spaced intervals and with adequate protection according to the internal protocol.
  • The removal of bed linen and towels is done without shaking it, rolling it inwards, without touching the body and transporting it directly to the washing machine.
  • Washing separately at the machine and at high temperatures for employees' uniforms and other clothing (around 60ºC).

The operation ensures:

  • That there is always a collaborator at the service responsible for triggering the procedures in case of suspected infection (accompanying the person with symptoms to the isolation space, providing the necessary assistance and contacting the national health service).
  • The decontamination of the isolation area whenever there are positive cases of infection and reinforcement of cleaning and disinfection whenever there are patients suspected of being infected, especially on surfaces frequently handled and most used by the same, as indicated by DGS.
  • The storage of waste produced by patients suspected of infection in a plastic bag that, after being closed (eg with a clamp), must be segregated and sent to a licensed operator for the management of hospital waste with biological risk.